Service management is a solution that fits the company's services and organisational structure, and supports the functions and processes that support them. It aims to increase efficiency by supporting services and improving customer satisfaction.
The module allows you to manage your service portfolio and service catalogue. This includes the management of services that have not yet been introduced as well as those that have been withdrawn. Manage current services by creating a service catalogue.
The system also aims to support the design of services, the service environment and management. The following elements are included:
- Support for the management of a catalogue of services
- Capacity management support
- Availability management support
- Information security support
- Supplier management support
